Bank of Scotland
Company: Lloyds Banking Group
Brand value: US$819 million
Change since 2019: -30%
Headquarter city: Edinburgh, Scotland
Year formed: 1696
The Bank of Scotland is the oldest Scottish bank, and has 290 branches across the UK, including mobile branches in vans to serve more remote communities. In late 2019 Bank of Scotland launched its Argyle Street, Glasgow, branch as a “flagship” designed to meet the changing needs of customers. With a dedicated business hub, a home-buying service and barista-brewed coffee, the branch also offers extended opening hours and live events, and serves as a test branch for emerging technologies. New polymer £20 notes issued by the bank feature Sir Walter Scott, The Mound in Edinburgh, the Forth Bridge, and the Queensferry Crossing. An auction of notes featuring collectible serial numbers raised over £110,000 for Mental Health UK.
Early this year, Bank of Scotland customers became the first to benefit from a new “confirmation of payee” service to protect transfers from fraudsters and provide peace of mind that transfers will reach their intended recipient.